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- Login to your NetSuite account, then click the Support tab.
- Under NetSuite Account Center portlet, click the NetSuite Account Center link. If this link is not available, see Accessing the NetSuite Account Center.
- Under Customer Center – Home Links portlet, click Authorized Contacts.
- Click New Authorized Contact.
- Fill-out the form and mark the Authorized checkbox to make the contact one of the authorized contacts for NetSuite Support. Limit for the number of authorized contacts can also be seen under Other Details. Note: Please use the same email address you login to your NetSuite account in your Authorized Contact record.
- Click Save. Follow the same steps above to remove authorization for contacts (except in Step 6 that the "Authorized" checkbox should be unchecked).
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How many Authorized Contacts can our company have?
Generally, for NetSuite.org Social Impact grantees, up to two (2) Authorized Contacts may be assigned by your organization's Administrator. This will be based on the Support Type as explained in the Supplemental Support Terms and Support Offering Comparison Chart.
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It can be anyone, but we encourage those that have already taken NetSuite Essentials training or are the most experienced NetSuite users within the company.
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Not automatically. Authorized Contacts are people specified by their organization. They can have any role, including the Administrator role.
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The authorized contacts should be specified by a decision maker on the grantee's side organization – Administrator or Primary Contact.
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