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Since then, Seen2Help have come back to us with their requirements. We are now arranging a date to meet in order to complete the work.
Project Update 11th March 2014:
Seen2Help are visiting us at our offices in Stafford for the day on the 27th March 2014 in order to complete the whole scope.
The intention is to empower Seen2Help to allow them to gain the knowledge required to in order to not only complete the originally requested work, but also to further customise NetSuite so that any future customisations may be carried out internally.