...
These are the named Grantee Staff (or Customer employees) who have sufficient technical knowledge, training, or experience with the Service who will be responsible for all communications with NetSuite Support. This includes case submission and incident reports. These Authorized Contacts are authorized to request and receive Support Services on behalf of their organization.
Are there any system pre-requisites to becoming an Authorized Contact?
Yes, that contact person must have been added as an employee user of your NetSuite instance. See "Adding New Users..." on how to do this.
How many Authorized Contacts can our company have?
...