Now That You’ve Received Your Grant

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If you are in a hurry, you can click the Remind Me Later button to dismiss this prompt and log in to NetSuite immediately. However, the next time you log in to NetSuite, you will be prompted again to set up these questions. You can only dismiss this prompt a maximum of 5 times.

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Important:   Remember your questions and answers! NetSuite does not prompt you to answer your security questions very often, so it is easy to forget you set them up. However, there are several situations in which you will be asked the security questions, and it is important that you know the answers.

When you save your security questions and answers, a confirmation popup is displayed. Also, an email is sent to the email address you used to log in to notify you of the setup. You may change your security questions and answers at a later time.

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If any of these requirements is not met, you will receive an error when you attempt to save security answers.

• ·              You must answer all three questions.
• ·              Each answer must be unique.
• ·              Each answer must be at least three characters long.
• ·              You cannot use your email address or password as an answer.

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If an account administrator (or NetSuite Support) resets your password, it erases your previously-saved security questions and you must set up these questions and answers again. If you reset your own password, the existing security questions and answers are maintained.

Setting Up Authorized Contacts

For access to technical support via creating a support case on SuiteAnswers, you first need to designate your Authorized Contacts.

1. Login to your NetSuite account, then click the Support tab.
2. Under NetSuite Account Center portlet, click the NetSuite Account Center link. If this link is not available, see Accessing the NetSuite Account Center.
3. Under Customer Center – Home Links portlet, click Authorized Contacts.
4. Click New Authorized Contact.
5. Fill-out the form and mark the Authorized checkbox to make the contact one of the authorized contacts for NetSuite Support. Limit for the number of authorized contacts can also be seen under Other Details. Note: Please use the same email address you login to your NetSuite account in your Authorized Contact record.
6. Click Save.

To remove authorization for contacts, follow the same steps above, except that the "Authorized" checkbox should be unchecked.

See more info: Managing Authorized Contacts.