NetSuite provides our software for free. That doesn't mean that any grantee can receive the free software and have a working solution. NetSuite can give you free fundraising software, that doesn't mean you can use it, you can import your data into it, or you can actually raise more money with it.
The gap between free software and a real solution is the capacity of your organization.
NetSuite provides you with tools & resources to increase your capacity, but ultimately it is up to you to build the capacity of your organization.